(Seller Growth & Optimization – Seller Guide)

Seller performance metrics show how well your store actually operates, not how hard you work.
On Kingston Express, these metrics influence visibility, buyer trust, payouts, and growth opportunities — especially when scaling with Dispatched by Kingston Express.

This guide explains:

• What seller performance metrics are
• Which metrics matter most
• How metrics affect visibility & sales
• How to improve metrics safely

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Account Health vs Performance Metrics (Important Difference) #

🛡️ Account Health #

• Focuses on compliance & risk
• Prevents restrictions or suspension
• Covered in the Policies & Compliance section

📊 Performance Metrics #

• Focus on quality & consistency
• Drive visibility, ranking, and sales
• Used to reward strong sellers

📌 You can be compliant but still underperform.

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Why Performance Metrics Matter #

Strong performance metrics:

• Improve product visibility
• Increase buyer trust
• Unlock growth features
• Support scaling (local & international)

📈 Performance compounds over time.

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Core Seller Performance Metrics Explained #

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1️⃣ Order Fulfillment Rate #

What it measures:

• Percentage of orders successfully completed

✔ High fulfillment rate = reliability
❌ Missed or cancelled orders reduce this metric

📦 Using Dispatched by Kingston Express improves consistency.

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2️⃣ On-Time Delivery Performance #

Tracks:

• How often orders arrive within expected timelines

Late deliveries can:

• Lower ratings
• Reduce visibility
• Trigger disputes

📌 Reliability beats speed.

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3️⃣ Cancellation Rate #

Measures:

• How often sellers cancel orders

High cancellation rates signal:

• Inventory issues
• Poor planning

⚠️ This metric heavily affects trust.

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4️⃣ Return & Refund Rate #

Tracks:

• Frequency of returns and refunds

High rates often indicate:

• Misleading listings
• Quality issues

📌 Accuracy reduces returns.

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5️⃣ Dispute & Complaint Rate #

Measures:

• How often orders escalate to disputes

High dispute rates:

• Delay payouts
• Reduce seller trust
• Trigger reviews

📦 Process-following reduces disputes.

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6️⃣ Ratings & Reviews Performance #

Includes:

• Average star rating
• Review volume
• Recent feedback trends

📌 Recent performance matters more than old reviews.

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7️⃣ Inventory Availability Rate #

Tracks:

• How often products stay in stock

Frequent stockouts:

• Reduce visibility
• Reset momentum

📦 Consistent inventory supports ranking.

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How Performance Metrics Affect Visibility & Sales #

Strong metrics lead to:
✔ Higher search placement
✔ Better conversion
✔ More buyer trust

Weak metrics result in:
❌ Reduced exposure
❌ Lower traffic quality

📊 Performance decides who gets seen.

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How Dispatched by Kingston Express Improves Metrics #

Using Dispatched by Kingston Express:

• Improves delivery accuracy
• Reduces cancellations
• Lowers dispute rates
• Stabilizes performance metrics

📦 Dispatchment smooths performance at scale.

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What Does NOT Harm Performance Metrics Long-Term #

❌ One bad order
❌ Occasional delays
❌ Single negative review

📌 Metrics are trend-based.

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How to Improve Performance Metrics (Safely) #

1️⃣ Fix listing accuracy
2️⃣ Reduce cancellations
3️⃣ Improve delivery reliability
4️⃣ Address recurring complaints
5️⃣ Scale proven products only

📈 Small fixes compound.

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Common Seller Mistakes With Metrics #

❌ Ignoring dashboards
❌ Chasing vanity numbers
❌ Over-scaling too fast
❌ Blaming customers instead of fixing issues

⚠️ Metrics reveal truth.

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How Often Sellers Should Review Metrics #

Best practice:

• Review weekly
• Investigate sudden changes
• Adjust before problems grow

📊 Awareness prevents decline.

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Final Rule (This Wins Growth) #

👉 Performance metrics reward sellers who deliver consistency, not perfection.

Sellers who:

• Monitor metrics
• Fix patterns early
• Scale responsibly
• Use Dispatched by Kingston Express

…earn better visibility, higher sales, and long-term success 📊📦📈